Warranty

Ceramica Homes Pty Ltd provides high quality products that supplied by reputable  manufacturers. Therefore, all our products come with industry required warranty. Please see below different products and their warranties:

LIFE TIME MANUFACTURING GUARANTEE

All first[1] quality tiles supplied by Ceramica Homes Pty Ltd (Ceramica Homes) are guaranteed against manufacturing defects they remain an integral part of the flooring system for a period of ten years from the date of purchase for Domestic use and seven years for Commercial use.

The benefits conferred by this guarantee are in addition to, and not in substitution for, any other rights and remedies given to consumers in relation to goods under the Competition and Consumer Act 2010 (and similar State and Territory Laws) and are subject to the following terms and conditions.

Regulations

All tiles must be laid in accordance with the Australian Building Code and the appropriate Australian Standards and/or AS3958 (2007) “Guide to the Installation of Ceramic Tiles”.
A tile is only one component of a much larger building system that requires careful planning before the tiles are fixed. It is strongly recommended that you employ the skills of a licensed tiler to install your tiles. Ensure that you and the installer have a written contract detailing the scope of work. Failure to ensure the latter has legal implications and may void any warranties. Furthermore, this guarantee will not cover situations where it cannot be satisfactorily demonstrated that substrate materials and fixatives were not fit for purpose. We strongly advise the use of our recommended and guaranteed adhesive and grout to avoid any warranty void.

 

Prior to installation

Ensure you discuss the design of your job and your expectations with the installer. Include any special arrangements in the contract, for example, the extent of cleaning required.

Ensure there are sufficient tiles to complete your job, as there is no guarantee that extra tiles of the same colour and shade can be supplied at a later date.

It is suggested that a small quantity of extra tiles be kept on site once the job is finished. It can be very difficult to match tiles if repairs are necessary at a later date.

Shade variations are inherent in all kiln fired clay products. It is possible that the tiles you receive will be slightly different from the sample or display shown to you in the showroom; this is normal.

Arrange for your tiles to be delivered well ahead of time. Check the tone or shade markings on all tile cartons to ensure you have been supplied with tiles from the same batch. Open two or three cartons and inspect the tiles for correct colour and acceptable shade. Failure to ensure the latter may result in disappointment as installing the product constitutes acceptance of the product.

After laying

Cleaning is the next step of the installation process. Ensure that the tiler removes all waxe, grout and grout residue. In the production of ceramic tiles certain technical limitations will occur; these may manifest themselves in the form of minor marks and blemishes. The latter are generally considered to be a characteristic of the tile and not considered a defect. Under normal lighting conditions these characteristic marks may not be noticeable. However, they may become obvious when highlighted by some forms of oblique lighting e.g. halogen and high illuminate white lights. All tiled surfaces should be viewed from a distance of 1.5m under non critical light.

Make sure your expectations have been met by inspecting the finished job whilst the tiler is still on site. Regular cleaning and maintenance must be strictly adhered to, otherwise the guarantee may be void.

Mosaic tiles

Due to technical limitations in the manufacturing process, mosaic tiles are subject to greater shade variation than other ceramic tiles. Ensure that you are happy with the colour and shade variation before installing the tiles. Suppliers will generally credit the tiles at this point of time; however, no claims can be made once the tiles have been installed

Polished porcelain

Tiles are different to other ceramic tiles in that they are unglazed. It is therefore recommended, unless advised otherwise, that these tiles should be sealed.

Important note

Before sealing tiles, it is essential that they are thoroughly cleaned from all adhesive, grout, cement and wax. Failure to do so will result in contaminants trapped below the surface of the tile. It is recommended that cleaning and sealing be done by the same contractor.

Optical hazing:

Polished porcelain does not have the characteristics of a mirror and therefore will not perform as a one. As such, it is subject to a natural phenomenon known as optical hazing, that presents as a smoky haze when the surface is struck by oblique light. Examples include, early morning sun, halogen and white lights.
The effects of optical hazing can be minimised by careful design planning, such as, the use of curtains and blinds, and careful placement of furniture.

Slip Resistance

All ceramic and porcelain tiles can be slippery when wet. Liability will not be accepted for accidents due to inappropriate tile selection, maintenance or carelessness. Please check with your builder for slip resistance requirement before installation.

Ceramica Homes Premium Tiles Lifetime Guarantee Terms & Conditions

 

Ceramica Homes offers a Lifetime Warranty on all its Premium Product Range against manufacturing defects remain an integral part of the wall and/or flooring system under the following terms and conditions:

Lifetime Warranty covers product cracking, crazing, fading, warping, expansion and contraction.

Applicable products only – Only Ceramica Homes Premium Product Range is covered by this Lifetime Warranty, as identified on your Tax Invoice. All other first quality tiles come with a 10 year Warranty.

Domestic use only –Warranty only applies where the product is used for normal domestic purposes.

Non-Transferrable –Warranty once issued is non-transferable. Therefore, the Warranty will expire should the purchaser dispose of the property in which the tiles have been installed. To avoid doubt, all subsequent purchasers acquire the product “as is”.

Obvious defects prior to installation – If tiles provided by Ceramica Homes have an obvious defect, or the wrong tiles or batch of tiles have been provided, which should be noticed prior to the installation, you should notify us immediately, failure to do so Ceramica Homes will be under no obligations under this Warranty.

Suitable installation – To qualify for Lifetime Warranty, all tiles must be installed using Grants adhesives or Ceramica Homes approved SMP2010 / 2 Part Rapid for natural stone. Proof of purchase of Grants adhesives must be provided. Installation must be in full accordance with the manufacturer’s instructions and Australian Standard AS3958.1 2007. This includes requirements such as checking prior to installation that the tiles are fit for purpose, checking sufficient quantities of tiles of the same batch are supplied, ensuring that tiles from multiple boxes are mixed during the laying process to ensure blending, correct sealing of tiles is carried out as required, and so on.

Natural products –Warranty does not cover against variations in colour, shade, pattern or veining in natural stone as these are all characteristics of these product.

Non-valid defects –Lifetime Warranty does not cover damage caused by structural movement, normal wear and tear, damage or defects caused by incorrect installation, lack of proper maintenance, accidents, abuse or misuse. It is the purchaser’s responsibility to satisfactorily demonstrate that substrate materials and fixatives are fit for purpose. Ceramica Homes reserves the right to determine if the fault is a valid or non-valid defect.

Spare Tiles – You are expected to have available a minimum of 10% of the entire tiled area, or 3 boxes of tiles for the purpose of rectification. This is to ensure that should any individual tile display a fault, then they may be replaced without the need to replace the entire area.

Provide satisfactory evidence of defects in the tiles purchased,

Provide the original Guarantee Certificate identified in your Tax invoice.

Provide proof of identity showing current address,

All claims must be in writing and submitted within 14 days of discovering defects.

Valid claims shall be dealt with by Ceramica Homes at its complete discretion by any of the following:

·      Replacement of same or equivalent product,

·      Repair or re-polish of existing product,

·      Cash settlement,

·      Combination of the above.

·      Limited to the defective product only.

Please note, where the Lifetime Warranty does not apply due to the above terms and conditions, Ceramica Homes will continue to honour all relevant Statutory Warranty requirements.


[1] All our online tiles are first quality tiles. If we help you to locate a product that is not online then the life time guarantee might not apply. Please check with your sales representative before purchasing.

15 YEARS MANUFACTURER GAURANTEE

Ceramica Homes advise on using the extensive product range offered by Australia Engineered Adhesive Pty Ltd (ACT) to ensure that you have the right product for each job. All of our products have been engineered for ease of use and to withstand the Australian climate. The ACT high quality products are manufactured in Australia using fully automated manufacturing plants. All products have passed quality control tests through each stage of the manufacturing process. All finished goods are tested before they are approved to leave our dispatch warehouse. This ensures that you are getting the best quality product every single time.

Ceramica Homes Provide 15 years manufacturer guarantee on all ACT Australia Tile adhesive and waterproofing membrane products when tiles are installed in accordance with AS 3958.1-2007 and waterproofing installed in accordance with AS3740 in conjunction with manufacturers written instructions and good trade practices. This guarantee applies from the time of application and covers only the cost of the replacement of materials of the original installation only when the product is proven and acknowledged to be faulty.

Technical data and Product and Safety Data Sheets is available to download from our website or from the ACT Australia Tile Adhesive, Grout, Levellers, Screed, Waterproofing Membrane, Silicone & Primer. Click on the links below to download your required document.


Tile Adhesive and Waterproofing Membrane Warranty

 

BATHROOMWARE WAR-RANTY

Range

Warranty

Detailed Comment

Ceramics

15/1 Years

15 Years replacement parts or complete product -1 year labour

Internal system (valves)

3/1 Years

3 Year replacement parts – 1 year Labour

Seat and Hinges, Flush Pipes, Button, other parts

1 Year

1 Year replacement parts or complete product – 1 year Labour

Vanities (Cabinet)

10/1 Years

10 Year replacement parts or complete product -1 Year Labour

Handles, Legs, Drawer, Runners

3 Years

3 Year replacement parts –  1 year Labour

Shaving Cabinet (Mirror Doors)

1 Years

1 Year replacement parts or complete product -1 year Labour

Acrylic Bath

5 Years

5 Year replacement on bath shell

Overflow Kits

1 Year

1 Year replacement parts and labour

Shower Screens and Frames, Hinges

1 Year

1 Year replacement parts

Under mount / Overmount Sinks

25/1 Years

25 Year replacement parts or complete product – 1 year labour

Laundry Tub and Cabinets Sets

5/1 Years

5 Year replacement Sink

Wastes

1 Year

1 Year replacement parts

Mixer

15/7/1 Years

15 Year ceramic disc cartridges-7 Year replacement parts or complete product-1 Year labour

Shower Heads & Arms, Bath Outlets, Shower rails

3/1 Years

3 Year replacement parts or complete product -1 year labour

Accessories, Shower hoses, Pop Up Wastes, Floor grates, Channels, All others

1 Years

1 Year replacement parts or complete product

 

What’s not covered under Warranty

·  Improper functioning of product due to incorrect installation

·  Damage due to incorrect installation

·  Damage due to accident

·  Damage due to secondary transit or handling

·  Improper care and cleaning

·  Alterations to original product

·  Inappropriate use and/or abuse of item/vandalism

 

Important note about Warranty Claims

Ceramica Homes Pty Ltd will provide supportive after sales and service or replacement of any product which, as a man-made item, may develop a production issue with the material component. However, the function and installation of the product is the responsibility of a licensed plumber. It is the responsibility of the licensed installer to inspect for damage prior to installation. No claims for damage/error/unsuitability will be considered after installation. Fabricators and Joinery must inspect product before installation for damage from handling or dimensional variation in manufacture. Under-mount basins must be removable. If you have a functional problem with your product(s), which is not related to the material and product, you should contact the licensed installer in the first instance. If your installer fails to return and you still require on-site attendance for minor adjustments or to check the product, a service fee will apply. Proof of purchase is required for all Warranty claims. 

 

Bathroom ware Manufacturer Warranty

KITCHENS & VANITIES WARRANTY

Ceramica Homes Pty Ltd provides Guarantee as a warranty against defects in the component parts of our cabinets, doors, bench-tops, taps, sinks and appliances as follows:

  • Cabinets Warranty
    • 7 years warranty on all Polyurethane cabinets and doors.
    • 10 Years warranty on Laminex doors, for particular product warranty please visit Laminex warranty page  
  • Benchtops Warranty
    • 10 years on Caesarstone
    • 10 years on Quantum Quartz Stone
    • 15 years on Essa Stone
    • 2 years on Laminex
  • Appliances
    • 3 Years warranty on Di Lusso appliances
  • Glass Splashback
    • 10 years warranty
    • 3 years custom printed splashbacks
  • Tap ware
    • Please check Bathroom ware warranty

 

EXCLUSIONS & LIMITATIONS

The following are not defects in our products and are not covered by the Ceramica Homes Guarantee:

  • Wear and tear;
  • Cuts and scratches that appear after product delivery by us;
  • Imperfections in the finishes or in the natural materials of sinks and taps;
  • Accidental damage;
  • Fading over time;
  • Failure to maintain and clean product in accordance with manufacturer of Ceramica Homes instructions;
  • Damage or deterioration due to exposure to salt water or salt air; or
  • Rust when product is used outdoors.

 

All our Kitchens come with warranties that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the item repaired or replaced if the item fails to be of acceptable quality and the failure does not amount to a major failure.

 

 

Kitchen Joineries’ warranty