With Ceramica Homes your 30 day returns is guaranteed
At Ceramica Homes we understand that you might change your mind after a purchase. Our client’s happiness with our products and our service is our priority, so we provide a 30 day return policy (this does not include delivery costs and handling fees).
- Before returning you must contact Ceramica Homes via email with your original invoice attached to the email.
- You can either exchange or request a refund.
- All returned items must have a printed copy of the original invoice.
- Both packaging and product should be in the original condition otherwise no return will be accepted.
- Any returned item must be unused and must not have been installed or attempted to be installed.
- Cost of return postage is covered by you, however if you wish for Ceramica Homes to organize the return shipping, a quote will be provided for your approval. Delivery cost is not included in the refund or credit.
- Your 30 day return starts from the day of purchase.
- All items will be inspected by our staff before proceeding the return.
- 10- 20% handling fee might apply on heavy and bulky items.
- Sale and clearance items are non-refundable.
- Special orders and indent orders are excluded from the return policy.